The market is swamped with heating repair companies, so it’s not easy to choose one immediately when you are facing a heating issue that’s causing a lot of inconvenience to you and your family. So, it’s advised that you keep yourself prepared by shortlisting a few heating repair companies that you can contact at the time of an emergency. Keeping this in mind, here’s a list of questions you must ask to shortlist a few good heater repair companies in Riverside, Temecula, and nearby areas. Let’s get started.
Are You Licensed and Insured?
This is the first question you must ask when you start the hiring process. Ensure the company has a valid license from the state where you are located. (Note: The license requirement varies from state to state). Similarly, it’s important to ensure that the company has adequate liability and worker’s compensation insurance. While the liability covers any damage caused to your property, the workers’ compensation insurance will ensure that the technicians are covered in case they suffer injuries on the job.
How Long Have You Been in Business?
It is one of the most important questions you must ask as it will give you an idea of their level of service and expertise. Besides, you must also ask the heater repair company in Riverside about the experience of its team members. For instance, if the average experience of a company’s team members is around 10-15 years, you can rest assured that their technicians would be able to handle all sorts of heating repair issues, no matter how complex the problem may be.
What Services Do You Offer?
Before you choose a company for heating repair in Temecula, CA, you must ask them about the services they offer. Go for a company that offers all the important HVAC-related services such as air conditioning and heating repair, replacement, installation, and maintenance. Ask them if they specialize in any particular service.
Do You Offer Emergency Services?
This is one of the most pertinent questions to ask because heater problems come unannounced, and sometimes they occur at a time when it’s most inconvenient to deal with a heater breakdown. So, before you hire a heater repair company in Riverside, ask them if they offer emergency services and how soon you can expect their team to show up at your place. Also, ask them if they have enough workforce to deal with heating repair issues during the peak season and whether they charge extra for emergency services.
Do You Offer a Free Estimate?
An estimate gives you an idea of the scope of work and the expected cost. It’s important to get estimates from different heater repair companies in Riverside so that you can compare them. Though most companies offer free estimates, some charge for an estimate. So, you must confirm with the company if they offer a free estimate.
What Are Your Payment Terms and Conditions?
Ask the company about the mode of payments they accept. Also, ask them if the amount has to be paid in advance or if the payment needs to be done at the end of the job. And in case you are going for a major repair or replacement job, you might want to take a small loan for it. So, ask the heating repair company if they have any financing options available.
Do You Guarantee Your Work?
This, too, is one of the most important questions to ask when hiring a heating repair company. If a company offers a guarantee, ask them about the terms and conditions of the guarantee. For instance, a company may offer a three-month guarantee on its repair work whereas another company offers only two weeks of guarantee on repairs. Similarly, the guarantee period may differ depending on the service. For example, a heater installation company in Riverside might offer a 1-year guarantee on part replacement and a three-month warranty on repair works.
Can You Provide References of Your Previous Customers?
Asking heating repair companies in Temecula, CA, for references is a reliable way to gauge a company’s credibility. If the company agrees, talk to its customers to get a sense of its workmanship and customer service. Besides, you can also read online reviews and testimonials to get an idea of the company’s service standards. You can also visit the company’s social media page to see what its customers have to say about its services and how the company handles customer grievances posted on its social media platforms.
Does Your Team Take Care of the Post-Job Clean-up Work?
One of the issues customers face once the job is complete is that they have to deal with the mess that’s created during the job. Ask the heater service company if their team will clean up the mess once the work is complete. If the company agrees to it, make sure you get that in writing to avoid problems later.
If you are facing an emergency and are in immediate need of a heater repair company in Temecula, Riverside, and nearby areas, get in touch with us at Airight Cooling Heating & Plumbing Inc. Call us at 866-247-2420 or send us an email at [email protected], and one of our team members will respond to you shortly.